Upgrading Patients’ Experience

Upgrading Patients’ Experience

TO BE a patient is the last thing one wishes to be, but if the situation requires medical care, it is always a relief to be under exceptional service and care.

This is the thrust of leading healthcare provider, Maxicare, in launching Maxicare Wing at the Metro Davao Medical and Research Center (MDMRC) last April 23. 

“We are upgrading the patients’ experience through the Maxicare Wing. As a patient, when you need to be confined and have medical care, you would go to a place where you are sure that you are getting of quality service and care,” Maxicare President and Chief Executive Officer Christian Argos said in an interview with SunStar Davao.

He underscored with the Maxicare Wing, patients are ensured of fast admission and discharge process, comfortable and spacious room and more importantly, access to the medical professionals and facilities of MDMRC.

The Maxicare Wing at MDMRC is the fourth of its kind launched by the healthcare firm, but the first to be outside Metro Manila.

Argos added that at the 14-bed Maxicare Wing, patients will get upgraded rooms with Wifi connection, electronic bed, and a 42-inch television with Netflix subscription. It has semi-private, private and private deluxe rooms.

The 1.2 million members-strong health company, Argos said, they chose MDMRC because of its impressive medical performance in terms of their patient care, medical protocol and standards.

“We have a wide network of providers, when we look at our data we are able to identify which hospitals and clinics give the best outcome, for Davao, one of the health institutions that have the best outcomes in service and costs is the MDMRC,” he said.

MDMRC Hospital Administrator Linell G. Malimbag, in a separate interview, shared the partnership with Maxicare will boost the hospital’s capacity in providing quality healthcare.

“With the Maxicare Wing using the seventh floor of the hospital, we are now 129-bed capacity, only six bed needed to fulfill our Department of Health-approved qouta of 135 beds,” she said.

Malimbag emphasized that though the Maxicare Wing prioritizes its members, it is not exclusive.

“If we run out of beds in the lower floors, and we still have non-Maxicare member patients that need to be admitted, we can use their room,” she said.

Moreover, the hospital administrator shared that they are eyeing the eighth floor of the hospital to be inaugurated within the year.

She also said that they will be having space planning next week to plan on how to relocate other offices to give more space for patient rooms.

“MDMRC has been operating for five years, we are relatively new, but we are always almost fully-booked, others (hospital) took some years to peak up in the business, but for us, we are already experiencing it in our fifth year. We can say that we are already at par with the rest of the players in the industry,” she said.

Maxicare will open two other wings in Cebu and Metro Manila this year. ( ASP with reports from Sheila Mae Vallente, NDDU Intern)